At PerfuGift.com, we are committed to ensuring your complete satisfaction with every purchase you make on our e-commerce platform. We understand that sometimes you may need to return or exchange a product. To make this process as smooth and hassle-free as possible, we have established the following Return Policy: 1. Eligibility for Returns and Exchanges: You may be eligible for a return or exchange if: You have received a damaged or defective product. You have received the wrong product. You are dissatisfied with your purchase and want to return it within the specified return window. 2. Return Window: You can initiate a return or exchange within 30 days from the date of receiving your order. Please make sure to notify us of your intent to return or exchange within this timeframe. 3. Items That Cannot Be Returned or Exchanged: Certain items are not eligible for return or exchange, including: Products that have been used or damaged due to customer mishandling. Products with missing parts, original packaging, or accessories. Items marked as "Final Sale" or "Non-returnable" on the product page. 4. Return Process: To initiate a return or exchange, please follow these steps: Contact our Customer Service team at customer_service@perfugift.com or call our toll-free number [insert phone number] within the return window. Provide your order number, a clear description of the issue, and photographic evidence if applicable. Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to return the item. 5. Packing and Shipping: Ensure that the item is in its original packaging and includes all accessories, if any. Clearly write the RA number provided by our Customer Service team on the outside of the package. Ship the item to the address provided by our Customer Service team using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error. 6. Inspection and Processing: Once we receive the returned item, our team will inspect it for eligibility according to our return policy. If the return is approved, we will process the refund or exchange as per your preference. 7. Refund and Exchange Options: For approved returns, we offer the following options: Refund to the original payment method. Store credit for future purchases. Exchange for a similar product (subject to availability). 8. Refund Processing Time: Refunds will be processed within 10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution. 9. Customer Service: If you have any questions or need further assistance regarding your return or exchange, please contact our Customer Service team at customer_service@perfugift.com or call our toll-free number [insert phone number]. We strive to provide the best shopping experience for our customers, and we appreciate your understanding and cooperation in adhering to our Return Policy. Your satisfaction is our priority, and we will do our best to resolve any issues promptly. Note: This Return Policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.